Case Studies
The work, in depth.
Each project is a system problem with a human cost. Here's how we approached three of them — the challenge, the process, and the outcomes that lasted.
Employment & Social Development Canada
Unifying Six Regional Offices Under a Single Process Architecture
A major program delivery branch was operating across six regional offices with no standardized claim processing workflow. Inconsistency was driving errors, compliance risk, and staff frustration.
- Single standardized process adopted across all regions
- Estimated 30% reduction in processing variance
- Framework became the basis for the 2023 digital transformation initiative
Health Canada
Building a 10-Year Portfolio Foresight for a Regulatory Program
A regulatory program portfolio had grown organically over 20 years. Senior leadership needed to understand what the portfolio would need to look like in 10 years — and what decisions to make today.
- Portfolio review leading to restructuring of two program streams
- Systems model used as the decision framework for a major budget allocation process
- Three future-state scenarios with associated strategic implications
Treasury Board Secretariat
Designing a Performance-Based Regulatory Architecture
A policy team needed a performance-based regulatory model that could apply across diverse regulated sectors. Existing frameworks were compliance-oriented, not outcome-oriented.
- Model adopted as reference architecture across three directorates
- Self-assessment tool embedded in the model for ongoing use
- Tiered performance measurement architecture applied to logic model methodology
These are three of 150+ projects delivered across government and the private sector.
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